FAQs

Land Package basically includes all the ground services like your Accommodation + Transfers + Sightseeings / Attraction or any other land arrangemrnts for Domestic and International tours.
Customised Tours allows you to design your own itinerary or rather land package suiting your tastes, preferences and choices. This is popular for honeymooners, individuals, families or any groups who wants to explore on their own as per their individual preference and schedule.
During the large scale events some of the Hotels may announce No Sale period or during a particular period the Hotel rooms are presold in advance and this is termed as Black Out Period. During Long weekends and Festival Holidays, hotels/attractions apply High Season surcharges. Also some Hotels or resorts apply weekend surcharge round the year. Hence our recommendation will be to book your vacation well in advance.
Medicines with a prescription provided by a certified doctor are accepted, you need to carry these medicines in Zip Lock bags for easy inspection.
Addition or reduction of any person is accepted, the same may affect the pricing of the Tour. However there might be cancellation charges applicable towards the reduction of passengers.
When we provide you with the Confirmation Vouchers we mention the contact name and number of our representative in the respective countries of your travel.
However apart from our represenatative you will always have our Indian contact number which will be easily accessible for you 24/7 while on tour.
At glassapple we have a team of highly Reliable, Experienced and knowledgeable team who works with you to design customized International/India vacations. Just let us know your choice of Destination, Duration and Budget, Special Requirements (if any) and we shall provide customized program. So whether you are looking for a family vacation or a romantic escape to a popular or off-beat destination, inclusive of accommodation, sightseeing, transfers, flights/cruise/ train, meals, visas, insurance or standalone service.
Calling Cards can be procured in India before departure OR can also be purchased locally at the airport or market. Please take to our Sales Person before departure.
As per the current guidelines passengers returning by air / sea after a minimum 3 day stay overseas, can bring in goods worth INR 25000 ( Adult) and INR 6000 (Child up to 10 years).Destinations such as Nepal, Bhutan and China carry lower limits. Within the above limit one is entitled to 2 liters of liquor and a carton of 200 cigarettes. 1 Laptop however can be brought in by any passenger above 18 under the duty free limit.
It is advisable to always carry photo copy of your travel documents like passport with visa page, ticket and insurance policy document and extra copies of your photograph. Carrying scan copies of these in a pen drive and also mailing them to your personal id is a good idea. Share your overseas local contact number with us or any of your close friend or relative based in home country. Do not carry valuables on person and it is better to avail safe deposit locker facility in the hotels. Avoid secluded streets and areas that seem unsafe.
Yellow fever is a serious disease caused by a virus and occurs in certain countries of tropical Africa and South America. Yellow fever is not transmitted directly from person to person. Travelers over the age of 9 months should get the vaccination done at least 10 days before the date of travel to allow immunity to develop. A single dose of vaccine provides immunity for at least 10 years. Yellow fever vaccine can only be given at accredited centers on the basis of your confirmed air tickets and passports.
You may choose to pay us by Cheque, Cash, Demand Draft or Direct Bank Transfer, Credit Card or through Payu Money.
Please refer the Payment Policy under Terms & Conditions for more details.
Yes... you can Swipe and Fly. We offer the convinience of hassle-free, Zero Documentation, monthly installment facility on holiday packages and ticketing. You just have to swipe your ICICCI Bank, Axis Bank, Kotak Bank, Standard Chartered Bank or HSBC Bank credit card and opt for 3, 6 or 9 months EMI plan. Its that simple and easy. Speak to our vacation consultant for more details.
It is generally appreciated if you tip the drivers, guides, hotel attendants etc. on a per person per day basis which could range from 3 to 5 US$/Euro or local currency equivalent to this value.
Service Tax is levied by the Government of India with effect from June 2015 and range between 1.4% to 5.6% on travel related services. Other Services are charged at 14%. The same is non refundable.
SIC Transfers: SIC means Seat In Coach. Herein the Transfers provided are shared with various nationalities and clients will be required to go to specific meeting point as mentioned in the Vouchers where our representative will meet clients with or without a placard.There are possible chances that clients will have to wait as the Vehicle will be scheduled to pick other clients to travel in the same vehicle.

SIC Tours: Tours are conducted in shared vehicles. In some European countries it is required to go to a Particular meeting point and join the tour wherein in some Asian countries the pickup and drop points are Hotel Lobby/drop point. The clients are required to be at the Hotel Lobby 10-15mninutes prior to the designated schedule.

Private Transfers: Vehicles are exclusively for the usage by the respective client and once they reach the meeting point,they are met by our representative holding a Pla Card and therafter directly transferred to the Hotel.

Private Sightseeing: Clients have exclusive vehicle for taking them on sightseeings and irrespective of countries they are always picked up and dropped at the Hotel Lobby. The clients need to be at the Hotel Lobby atleast 10-15minutes prior as the driver will not wait for more than 5 minutes and will leave.The same services if not utilized cannot be claimed for refunds.
Timings of pick up are adhered during Private transfers wherein on Seat In Coach basis there could be delay of 10-15mnts as there are people who are being picked / dropped from/to the other Hotels.
However in all cases whether private or Seat in Coach basis you have to be at the Hotel Lobby approx 10mnts prior to the scheduled time.
Though it’s a private tour the services will be from point to point as per the schedule/Itinerary, unless otherwise specified in the package.
The Refund happens only if the same is cancelled by the respective supplier due to unavoidable circumstances. Refunds will be processed at our end. You will have to provide us the ticket/Voucher or the documents with a cancellation stamp or written message from the supplier, thus enabling us to process your refund. In case, you decide to cancel a service, cancellation policy will apply.
Whenever entrances are inclusive in a particular attraction it is explicitly stated in the itinerary and vouchers.
We have the Meeting Point mentioned in our travel Vouchers which are handed over to you during the time of your travel.You have to proceed to the meeting point or counter. The Placard may or maynot be held by the representative.
Whenever it is mentioned “You will see” you will be largely seeing monuments or other attractions from the Vehicle you are travelling and sometimes there can be a brief photostop.
In case of visit we halt and spend sometime to see the particular attraction or monuments. Some of them do not charge any entrance fees. If there are any entrance fees and the same is not included in your package you may choose to pay as per your choice.
We highly recommend that you obtain an insurance cover for your overseas travel to cover exigencies in terms of your health, loss of baggage, documents etc. Many countries insist on travel insurance as part of documentation while considering your visa application. The Premium amount varies as per passenger age, duration of visit and country visited. Passengers should also note to provide names of nominees while buying this insurance cover.
We only facilitate the issuance of the policy for the passenger. The contract is between the insurance provider and the passenger and the claims if any on the same have to be raised directly with the issuer. All claim settlement will be at the sole discretion of the issuer.
As per current regulation, you are allowed to carry a maximum of INR 5000.00 per person while travelling abroad.
BTQ stands for ‘ Basic Travel quota’ .The current maximum limit per person is US$ 10000 per calendar year of which the maximum that can be obtained and carried in currency form is US$ 2000 .The balance should be in the form of traveler cheques or banker's cheque. If you are a frequent traveler you need to ensure that your specified BTQ limit does not exceed the above amount for the calendar year.
ROE stands for Rate of exchange which is the value of one country's currency expressed in another currency. ROE is always dynamic. Tour operators advise the rates based on daily quote received from authorized foreign exchange dealers. ROE seen in daily newspaper is the reference rate for inter- bank dealing and transactions which would always be different and lower than Cash/TC (Traveler cheque) – selling rate that is applicable to purchasers of foreign currency from authorized exchange dealers.
Refunds will be made only in INR. As regards rate, the lower of the exchange rates between the ROE on the date of your payment and the ROE on the date of your refund will apply.
Unused Forex can be enchased to INR through authorized foreign exchange dealer based on his buying rate for the day or used for future overseas travel with glassapple.
Encash minimum amount foreign in to local currency at the airport only to meet your immediate needs. Local banks / Authorized Money changers are better places to encash owing to their favourable exchange rates.
Double share or Twin share basis means occupancy of 02 Adults in the same room, wherein you will be provided two separate single beds in case of ‘Twin’ and a single King size bed you have booked ‘Double’.
EPAI Stands for European Plan (Room only basis with Hotel Taxes inclusive), CPAI Stands for Continental Plan (Room with Breakfast and Hotel Taxes Inclusive), MAPAI Stands for Modified American Plan(Room with Breakfast and One Major Meal either lunch or Dinner and Hotel Taxes Inclusive ), APAI Stands for American Plan(Room with Breakfast and All Meals i.e. Breakfast, lunch & Dinner and Hotel Taxes inclusive).
These are local tourist taxes introduced across multiple countires like Italy, Maldives, Dubai and few others. The tax is is in the local currency of the country corresponding to the hotel star rating levied on the length of your stay and country to country.
Most of the Hotels ask for Security Deposit during the check-in process in the form of Credit Card guarantee or cash deposit. Cash is however refunded at the time of check out from the Hotel. This usually equivalent to the USD 100.00.
Normally we do request for Early check-In or late check out as per your flight booked, however the same at the sole discretion of the Hotel. Most of the hotels charge. In case you wish to have a guaranteed early check in or late check out, subject to availability you will have to pay the requisite charges. You may check with us at the time of booking and we shall be happy to assist you.
All the above Terms refer to the accommodation wherein you stay during your Holiday and are your provision for Home away from Home.
Hotel is a commercial Establishment providing lodging, meals and other guest services. Although hotels are classified into ‘star’ categories (1 to 5 star deluxe), there is no standard method of assigning these ratings, and compliance with customary requirements is voluntary.

Destination Resort is a resort that contains, in and of itself, the necessary guest attraction capabilities, it does not need to be near a destination (town, historic site, theme park, or other) to attract its public. A commercial establishment at a resort destination such as a recreational area, a scenic or historic site, a theme park, a gaming facility or other tourist attraction may compete with other businesses at a destination. Consequently, another quality of some destination resort is that it offers food, drink, lodging, sports and entertainment, and shopping within the facility so that guests have no need to leave the facility throughout their stay.

Apartment hotels are flexible types of accommodation; instead of the rigid format of a hotel room, an apartment hotel complex usually offers a complete fully fitted apartment. The length of stay in these apartment hotels is varied with anywhere from a few days to months or even years. The people that stay in apartment hotels use them as a home away from home, therefore they are usually fitted with everything the average home would require and provides an economic stay for people who wish to stay longer.

Lodges are generally looked down for accommodation purpose and is generally related with people who have very little budget or are bagpackers. Today Tourism Industry around the world has got a different meaning to it and there are Luxury Lodges or Eco Lodges which are worth for stay and relaxation. In New Zealand, Lodges are the most luxurious and expensive accommodation option. Such Luxurious Lodges are now available in many countries.
It could be a buffet or fixed menu or packed meal or Ala Carte, do check about the same during the booking process.
Most of the Cities around the world have Indian Restaurants. The same can be checked for on the internet or we shall be happy to assist you with the list of some recommended restaurants. However there are certain suburban cities which will not be able to offer the Indian meals and one will require to try out local meals which is a different experience altogether.
Airfares are dynamic in nature and normally are lower if booked well in advance. Other advantage is you get preferred date and schedule of your choice alongwith the Lower class fares benefit.
As per General rule applicable by all the airlines Max 20Kg per individual and one Hand baggage not more than 7Kg is allowed. However the same may vary for few sectors and some airline. We advise you to check your E.Tickets wherein the same is specified or check with us during the time of booking.
Baggage Policy varies from airline to airline. Normally airline allows 20Kg, however most of the low cost carriers permit only 10-15 Kg, some charge you for the entire luggage. Hence we recommend you to check the same with the respective airline that you have opted for prior to your travel. Whenever we manage your airline Booking we will provide you the luggage policy details.
If your Visa is valid you can use the same for travel and enjoy your holiday.
Validity period of a visa defines the period within which you can undertake your travel. Within this period your actual length of stay is restricted to fixed number of days permissible on a tourist visa by the respective country. Needless to say the number of days between your departure and return date should be inside this permissible limit.
You can request for a multiple entry visa if your package itinerary requires you to re-enter a country or you plan to visit the same country in near future within its overall validity period. On the other hand, single entry visa allows one time uninterrupted stay in a country and is not longer valid once you depart out of the country to your home country.
Passport should be valid for minimum period 06 months from the intended date of travel abroad.
Kindly note that passport with 20 year validity will not be accepted for Schengen visa covering 25 countries and also Malaysia. If you are planning a visit to any of these countries it is mandatory to apply and get a new passport with 10 year validity.
ECNR signifies ‘Emigration check Not required’ and ECR signifies ‘Emigration Check Required’. Holders of ECR passports need Emigration Check clearance from GOI- Protector of Emigrants specially when going on work visa. However, ECR passport holders travelling on a tourist visa do not need clearance; this is known as an Emigration Check Suspension.
Visa can be applied from the current resident city on the basis of documentary proof of residence even though the passport might be issued in a different state /city.
This is not a compulsion. Visa can be applied for with Marriage Certificate or a Wedding card with some photographs of marriage.
Passport is not mandatory to travel to Nepal. As per the Nepalese Immigration, Indian Nationals Traveling to Nepal must possess any ONE of the following documents:
  • Passport
  • Driving License with photo
  • Photo Identity card issued by a Government Agency
  • Ration Card with Photo
  • Election Commission Card with Photo
  • Identity Card issued by Embassy of India in Kathmandu
  • Identity Card with Photo issued by Sub- Divisional Magistrate or any other officials above his rank
Indian passport holders travelling to the Visa on arrival countries need not apply for visa prior to travel and can obtain the same on arrival on the basis of following documents:
  1. Original Passport valid for 6 Months from the date of travel
  2. Return Confirmed Air Ticket
  3. Hotel Confirmation
  4. Foreign Exchange currency
  5. Sponsor Letter if required
  6. Overseas Travel Insurance
Indonesia/ Mauritius/Thailand/Hong Kong/ Macau/Fiji/Maldives/Seychelles/Nepal/Kenya. This is not an exhaustive list though, there are many more countries which offer Visa on Arrival for Indian Citizens.
Generally, the visa fee collected is non-refundable. The grant of visa is at the sole discreetion of the respective consulate. We do not influence the decision of the consulate with regard to the grant of visas. We just act as a facilitator for visa services. It is highly recommended that you submit the most relevant documents as stated in the Visa requirements form and also fill up the Application with the most authentic information.
You may choose to pay us by Cheque, Cash, Demand Draft or Direct Bank Transfer, Credit Card or through Payu Money.

Bank Details:
i. Acct Name: GLASSAPPLE | Acct No: 120905500076 | Acct Type: Current Account | IFSC Code: ICIC0001209
ii. Bank: ICICI Bank Ltd. | Branch: Mahavir Nagar, Kandivali (W), Mumbai 400067
iii. PAN Card: AXBPS4656E | Service Tax No: AXBPS4656ESD002
Please refer the Payment Policy under Terms & Conditions for more details.
Yes... you can Swipe and Fly. We offer the convinience of hassle-free, Zero Documentation, monthly installment facility on holiday packages and ticketing. You just have to swipe your ICICCI Bank, Axis Bank, Kotak Bank, Standard Chartered Bank or HSBC Bank credit card and opt for 3, 6 or 9 months EMI plan. Its that simple and easy. Speak to our vacation consultant for more details.
Service Tax is levied by the Government of India with effect from June 2015 and range between 1.4% to 5.6% on travel related services. Other Services are charged at 14%. The same is non refundable.